Are You Dialling Numbers Straight out of Your Company Bank Balance?
Imagine if every time you dialled out numbers from the company phone system, they directly correlated to siphoning pound notes direct from the company bank account. It would certainly make you think twice about who you dialled, how often, and how imperative the communication was. In reality, making phone calls on an nonrestrictive daily basis is of course imperative to the running of any business and it would be counter-productive to restrict calling activity in such a way.
However, given that every call will usually come with its individual price tag, the analogy is not completely misplaced. A surprisingly high percentage of businesses still pay little attention to whether the actual cost they are shelling out per phone call is the most cost effective available and many businesses just stick to the standard contract that came with their original supplier, complacently assuming that they must be paying a reasonable going rate.
We have all no doubt read or encountered the question; "Are you paying too much for your calls?" It has almost become an over-saturated line businesses choose to ignore and yet, the average business of 10 employees with each person spending just one hour a day on the phone would save over £3,000 per year if they were able to save just 2p per minute off the cost of their calls!
For businesses with high call out volumes, or more employees, the cost ramps up very quickly, as does the necessity to ensure that they really are getting the best available deal in the marketplace.
In today's market the choices have widened with the introduction of options such as VoIP, Skype and various other Internet and cloud based technologies. Often the cost of upgraded equipment and better call functionality can be easily offset by the savings available via reduced call costs.
The best advice is don't be complacent. Take the time to investigate whether you really are on the best deal and whether you have the best systems, technology and rates for your business. "Knowledge is Power" as the saying goes, and an informed choice is always the best option.
Choose a provider who you know you will be able to contact easily and who offer readily available support. To put this to the test, try calling the support line of any company that you may be considering dealing with, and find out how easy it is to get through, what the wait times are like and how efficient the customer service team are. It may avoid endless frustration going forward!
However, given that every call will usually come with its individual price tag, the analogy is not completely misplaced. A surprisingly high percentage of businesses still pay little attention to whether the actual cost they are shelling out per phone call is the most cost effective available and many businesses just stick to the standard contract that came with their original supplier, complacently assuming that they must be paying a reasonable going rate.
We have all no doubt read or encountered the question; "Are you paying too much for your calls?" It has almost become an over-saturated line businesses choose to ignore and yet, the average business of 10 employees with each person spending just one hour a day on the phone would save over £3,000 per year if they were able to save just 2p per minute off the cost of their calls!
For businesses with high call out volumes, or more employees, the cost ramps up very quickly, as does the necessity to ensure that they really are getting the best available deal in the marketplace.
In today's market the choices have widened with the introduction of options such as VoIP, Skype and various other Internet and cloud based technologies. Often the cost of upgraded equipment and better call functionality can be easily offset by the savings available via reduced call costs.
The best advice is don't be complacent. Take the time to investigate whether you really are on the best deal and whether you have the best systems, technology and rates for your business. "Knowledge is Power" as the saying goes, and an informed choice is always the best option.
Choose a provider who you know you will be able to contact easily and who offer readily available support. To put this to the test, try calling the support line of any company that you may be considering dealing with, and find out how easy it is to get through, what the wait times are like and how efficient the customer service team are. It may avoid endless frustration going forward!
